Refund Policy

Eligible first-time SentinelForge Security subscription purchases may be refunded in full if a refund request is submitted within 30 calendar days of the original purchase date.

To request a refund, contact our support team at [email protected] or through the Contact page. Include your order confirmation number and the email address used at checkout.

Approved refunds are issued to the original payment method. Processing time is typically 5–10 business days depending on your card issuer or bank.

• Applies to first-time subscription purchases only — one refund per customer.
• Request must be submitted within 30 calendar days of the original purchase date.
• Refunds are issued to the original payment method only.
• Does not apply to subscription renewals unless required by applicable law.
• Does not apply to purchases made through third-party resellers or app stores — contact the reseller directly.
• Enterprise and custom commercial agreements are governed by the terms of their individual contracts, which may differ from this policy.

SentinelForge Security subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current renewal price. You will receive a reminder before your renewal date.

To prevent renewal, cancel your subscription before the renewal date through your account settings. Cancellation stops future charges but does not automatically refund the current billing period.

You may cancel your subscription at any time:

• 1Sign in to your account and go to Account Settings → Subscription.
• 2Click "Cancel Subscription" and follow the confirmation steps.
• 3You will receive a cancellation confirmation by email.

If you experience difficulty canceling, contact [email protected] and we will process the cancellation for you.

Questions about this policy? Reach us at [email protected] or through the Contact page.